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Questions? Please check our FAQ-documents. If you don’t find the desired answer, shoot us an email via “Contact us“!

GENERAL

Q: Why is CityKinder predominantly written in English?
A: We have many internationally mixed families where only one parent speaks German. In order to make it easy enough for every one, all our events, classes and seminar descriptions as well as listings are in English. 2 of our blogs CityErleben and CityPortraits are written in German.

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EVENTS

Q: Can I get a refund if I can’t attend an event I booked tickets for?
A: Yes, you an get a refund if you cancel up to 72 hours before the event. For cancellations less than 72 hours we will give a credit for future events.

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CLASSES

Q: What is the cancellation or make-up policy for classes and camps?
A: CityKinder is a services and marketing platform for class and camp providers in the neighborhood. Please review the individual policies at time of booking.

Q: Can I get a refund if I have to cancel a class I signed up for?
A: CityKinder is a services and marketing platform for class and camp providers in the neighborhood. Please review the individual policies at time of booking.

Q: I want to sign up for a trial class. Where do I register?
A: You can either send an email to info[at]citykinder.com and we will pass on your request or you can contact the class provider directly.

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BLOGS

Q: I would like to suggest a topic for your blog or become a blog contributor. How can I do that?
A: Please contact us via info[at]citykinder.com with the word BLOG in the headline.

Q: I would like to be featured on CityPortraits or suggest someone. Whom do I contact?
A: Please send us an email to info[at]citykinder.com. If we feel that the person fits our parameters, we’d be happy to set up an interview date.

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